1621 – Re-Opening of the Sector
Ontario’s Proof of Vaccine Programme was instituted on September 22nd. The first week was challenging in ensuring guests had the correct documentation for entry into our venues. This has resulted in some declining admissions as the correct documents were not available for review. Naturally, this has had an impact on our performance, and we are seeing a decline in revenue from previous weeks. We are hoping through the positive engagement our Team members have with our guests, performance levels will soon return to the level’s pre-proof of vaccination protocols. As I am sure you can appreciate, this does place additional pressure on the Teams at our venues, but all our members are following the directives as required by province.
Our members are now at the point of beginning the long road to recovery of lost revenue. The work undertaken by our Chair and Vice Chair, in seeking to bring the business to scale, did have a positive impact. However, we saw the difficulties in being able to adapt effectively to the events in the economy during the height of the pandemic.
We are still seeing inflationary pressure, especially around commodity pricing. Our members are monitoring this carefully, and where it is prudent, we will move pricing accordingly as this is likely to remain for some time.
The plans by our colleagues at the OCGA and OLG are still on course to welcome back charity volunteers into our venues. Phase one of the initiative is being targeted for the 1st November. The next phase will be reviewed early next year. The CGAO has long understood the importance of retaining the presence of the volunteers within the venue. Volunteers interact directly with our guests on the various projects they are engaged in within the community. This is the unique element for our business platform where our charities are direct recipients of the revenue generated. Our colleagues at the OCGA are communicating directly with their members on the process of how this will be deployed.
We want to acknowledge the OLG cGaming Team for all their support during this re-opening phase. Everyone has worked constructively to ensure we not only manage to be operational but have been able to do so with all the challenges.