1548 – Charitable Gaming Sector (Retail)
On Friday, the 17th July 2020, the cGaming Centres (in authorized regions) began the process of re-opening to our customers. This is happening in a new business environment with limitations in the volume of customers we can welcome and serve at any given time, which is capped at 50.
In co-ordination with our partners we, the Commercial Operators, were able to prepare our Centres and be ready for re-opening the doors. This has been undertaken in a measured, disciplined, and managed fashion. Through the preparation of our Health & Safety Plans we were able to activate them within the timeline given by the government through their announcement.
We are more aware than ever of our collective responsibility to provide the safest possible environment for our Team Members and Customers. We have focused on a phased-in product offering to ensure we manage the customer journey and experience to the best of our ability. By entering slowly into this new operating environment, we will gain the confidence of all concerned and be able to have the sustainability of business going forward.
It is clear to all that this is not business as usual. We all need to think differently and be more flexible and adaptable in how we operate and deliver the cGaming experience in this province. This has highlighted the importance and critical nature of the Commercial Operator role in the business and the real value we bring to the sector.
The initial trading results/performance have been in-line with management expectations. Our admissions, although reduced, to date had remained manageable and have been well serviced during their visit to our Centres, which is encouraging as it shows our measured incremental approach is the right one.
What has been equally encouraging is we have started the process of delivering for our Charity Partners who have not been receiving any funding since April ’20 and are badly in need of those funds for the unique and critical services they provide in the communities they operate. We remain in contact with the OCGA on this important component of the business model.
Clearly, the re-opening could not have occurred without the combined efforts of all our partners. We wish to acknowledge the collective effort of the AGCO, OCGA, OLG and Municipalities in working together to ensure we are in a position to welcome back our customers.
The government has announced that other regions will come back on-line in the weeks ahead and we, CGAO Members, will be ready in those regions to welcome back our customers.