The View - 200

Charitable Gaming - THE VIEW

1480 – Responsible Gambling Council

1481 – iAGCO – Coming to Charitable Gaming Soon

1482 – Delta Gaming Group

1483 – Special General Meeting

1484 – Away From Office

1480 – Responsible Gambling Council

Please find enclosed a note I received from Ms. Shelley White (CEO) of the Responsible Gambling Council on the progress they are making within the scope of Responsible Play. If you would like further information on the full report, please go the web site indicated below.

I am very pleased to share with you the Responsible Gambling Council (RGC) 2017-2018 Annual Report which is now available on our website at

Our theme for the 2017-18 report is “A Year of Impact”. It truly has been a year of tremendous change and great impacts in both the responsible gambling sector and at RGC as well. A new CEO, two new Directors and some organizational restructuring all enabled RGC to prepare for the changes that are occurring in how and where gambling is being provided. Our focus in 2017- 18 was to continue to deliver strong, impactful work that drives positive change both in the industry and in the lives of players.

Please take a minute to read through our Annual Report. In it, you’ll learn about some of our highlights from the year:

PlaySmart Centres

  • In June 2017, 31 locations were converted from Responsible Gambling Resource Centres to PlaySmart Centres. Aligning the Centres to the overall PlaySmart brand made a big impression on players who now feel more engaged and open to visiting the centres.
  • 327,000 players accessed one of the 56 PlaySmart Centres across Ontario for facts, tools or advice. 4,872 players expressed concern about their own play and received immediate assistance at the Centres. Engaging in this many discussions with players requires a highly skilled staff. Did you know it takes 12 months of ongoing training and development for staff to meet program and regulatory requirements? We are incredibly proud of our PlaySmart Centre staff and the impact they make every day.

RGC Programs

  • Game Brain presented 30 performances to more than 8,400 students from grade 9-12 in schools across Ontario. For the first time Game Brain visited Grassy Narrows First Nation an Ojibwa First Nation. Through Facebook and Instagram the program received 203,000 post engagements. To date Game Brain has reached over 30,000 students in 94 schools across Ontario. That’s 30,000 students who are now prepared to make more informed decisions.
  • Know The Score was delivered to 29 campuses in Ontario. As part of an update to the program, a new responsible gambling quiz was launched which resulted in 7,228 quiz entries online with an additional 12,221 submitted in person.
  • Problem Gambling Prevention Week received 61.1 million media impressions which was 75% more than planned and over 7,000 face-to-face interactions.

RG Check

  • 2017-2018 we conducted 13 accreditations across Canada including one new international venue: Marina Bay Sands. And we have established one new contract with a major gaming service provider in Australia that will begin in 2018-19.

Those were just a few of the initiatives that were implemented in 2017-18 and that will continue to roll-out in 2018-19. We are grateful to the Ontario Lottery and Gaming Corporation and to the Ministry of Health and Long-Term Care for their continued support of the Responsible Gambling Council. We would also like to thank all our partners and the Board of Directors for helping us continue to stay deeply committed to our vision “a world free of problem gambling”.

1481 – iAGCO – Coming to Charitable Gaming Soon

As part of the ongoing development and innovation within our Regulator, later this year they will
expand their successful program of on-line services. Please see details below.

iAGCO Online Services for Ontario’s Lottery and Gaming Registrants are Coming Soon

  • Starting in late fall 2018, Ontario’s lottery and gaming registrants will be able to conduct all of their AGCO-related transactions online anytime from anywhere.
  • This includes online services for gaming site operators, lottery retailers, gaming and non-gaming related suppliers, trade unions and gaming assistants.
  • The online portal, iAGCO, will provide a quicker, easier, more convenient way to apply for, change and renew your lottery and gaming related registrations.
  • The AGCO is continuing to meet with stakeholders this summer to discuss iAGCO and will be conducting user testing workshops this summer and fall.
  • To participate, e-mail

1482 – Delta Gaming Group

The Delta Gaming Group continues to make investments within the Charitable Gaming Sector with the acquisition of two cGaming Centres in Ontario. This will strengthen the Groups market position within this sector.

This continues the Groups ongoing investment and confidence within Charitable/Community Gaming. Congratulations to the whole Delta Gaming Team on this acquisition.

1483 – Special General Meeting

Please be advised that our Special General Members Meeting will take place as noted below. All members of good standing have been informed under separate notice and we encourage all members to be in attendance.

Date: 21st August 2018

Day: Tuesday

Where:  Holiday Inn (Airport East), 600 Dixon Road, TORONTO 

Room: Centennial B

Time: 10:00am to 1:00pm

Refreshments: Light Refreshments will be served


1484 – Away From Office

Please be advised that the CEO will be away from the office attending a conference overseas and will we contactable via e-mail at until the 16th August 2018.

On-Line @

Information: Resources: Reference

Contact Details

Office: 416-245-6365
Fax: 416-245-3449


Commercial Gaming Association Ontario

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